Parcel Claims Management and Recovery

Identifies lost or damaged shipments and provides comprehensive claims management and recovery with minimal involvement from customer. Direct-Recovery secures carrier refunds for the insured value of the merchandise, or up to $100 for uninsured packages, plus shipping charges. This simplifies a tedious manual claims process with full visibility to customer, assures no valid claim is missed, and holds carrier accountable for damage and loss.

We handle all carrier interactions so customer can focus on business. Only clients with an aggressive in-house claims processing effort can truly appreciate this value. If you're handling the process in-house, allow us to perform a competitive assessment to see if we can't increase your return, and eliminate the effort.

Benefit - Cost

Historic recoveries of 0.5% to 4% of total spend.

This service is offered on gain-share basis with a cap on contingency for claims over $100.

Case Study

Seta Corporation - Largest jewelry catalog company in the world and client since 2000. Seta has a policy of immediate replacement re-ships to assure customer satisfaction. DRS remotely identifies reship information through VPN, retrieves pertinent invoice detail, builds invoice suitable for UPS claims submission, and files damage/loss claim with carrier. DRS handles all claims processing and supplies customer with resolution detail. UPS refunds checks are direct to shipper.

Seta offers uncompromised service to customer while being compensated for any lost or damaged shipments. For the 2 year period ending March 2007, refunds from claims processing alone represented 5.1% of Seta's total UPS spend.

30-day trial



Testimonials

My experience with Direct Recovery Solutions has been nothing but pleasant. The service that they provide I would consider indispensable for anyone who ships packages with FedEx and UPS.

You don't have time to double-check and make certain that they are providing you with the level of service that you expect. With DRS, you know without a doubt what you are getting. Lost and late packages are inevitable, DRS keeps me informed of what's going on. The service that DRS provides is unquestionable in it's efficiency as well as being an absolute must for any shipper!

Christina Hoy, Advertisers Associates