Parcel Claims Management and Recovery

Identifies lost or damaged shipments and provides comprehensive claims management and recovery with minimal involvement from customer. Direct-Recovery secures carrier refunds for the insured value of the merchandise, or up to $100 for uninsured packages, plus shipping charges. This simplifies a tedious manual claims process with full visibility to customer, assures no valid claim is missed, and holds carrier accountable for damage and loss.

We handle all carrier interactions so customer can focus on business. Only clients with an aggressive in-house claims processing effort can truly appreciate this value. If you're handling the process in-house, allow us to perform a competitive assessment to see if we can't increase your return, and eliminate the effort.

Benefit - Cost

Historic recoveries of 0.5% to 4% of total spend.

This service is offered on gain-share basis with a cap on contingency for claims over $100.

Case Study

Seta Corporation - Largest jewelry catalog company in the world and client since 2000. Seta has a policy of immediate replacement re-ships to assure customer satisfaction. DRS remotely identifies reship information through VPN, retrieves pertinent invoice detail, builds invoice suitable for UPS claims submission, and files damage/loss claim with carrier. DRS handles all claims processing and supplies customer with resolution detail. UPS refunds checks are direct to shipper.

Seta offers uncompromised service to customer while being compensated for any lost or damaged shipments. For the 2 year period ending March 2007, refunds from claims processing alone represented 5.1% of Seta's total UPS spend.