Parcel Service and Invoice Audit

Our most common parcel logistic solution is the FedEx or UPS audit, in which we monitor the service performance and billing accuracy. We also work with TNT, DHL, USPS -- most any parcel or LTL carrier. Rule of thumb --  if the service guide offers a performance guarantee, Direct Recovery audits, regardless of the shipper's billing domicile.

Refunds secured by the parcel audit, both service and invoice, are credited directly to the customer's carrier invoice. 

UPS and FedEx Service Audit

Identifies late shipments with no valid carrier exception (holiday, weather, mechanical, address, etc) and secures the guaranteed service refunds (GSR’s) for applicable shipping costs. Identifies “No Proof of Shipment” and “No Proof of Delivery” airbills and secures refunds for shipping costs. Our service audit reviews delivery performance for the previous 15 days, the standard window for the money back guarantee period. 

UPS and FedEx Invoice Audit

Screens for invoice/airbill duplication, rate compliance, invalid accessorial charges for residential delivery, address correction, fuel surcharge, Saturday delivery/pickup and other charges billed in error. Refunds are credited to the customers bill.  Unlike the service guarantee, most carriers honor claims for billing errors for at least six months. We'll load the history into our system to find errors, but also to keep a full shipping history for the reporting module.

Benefit - Cost

1% - 9% recovery.
Simple, offsite solution to assure shippers pay only for valid carrier charges.
Offered mostly as gain-share with standard contingency rate of 50% of recoveries. Tiered rate may be offered if volume warrants. Per-transaction or subscription pricing is also available if preferred.

Case Studies

Rate Compliance – Aesculap: World's largest manufacturer of surgical instrumentation. Implemented UPS audit in 2002. In 2009, a $36,000 UPS rating error was identified shortly after new service contract was implemented.

FedEx Audit - Great West Life & Annuity Insurance Company, a $3 Billion revenue insurance company recovered over 5% total FedEx spend from 2002 through 2005.

FedEx Audit - New Braunfels Smokehouse, a family owned fine meats and mail order catalog company, recovered 4.5% on FedEx parcel audit from 2002 through 2010.

UPS Audit - Tractor & Equipment Company, a heavy equipment sales and service center in the Southeast with 21 locations, recovered 4% of UPS spend from 2003 through 2010.

FedEx Audit - Volvo Truck North America recovered 12% of FedEx billings for first six months of parcel audit implemented in 2000. This was an unexpectedly high anomaly, especially since Direct-Recovery replaced a freight payment company which claimed to have been performing a parcel audit of FedEx traffic.

UPA Audit - Franmara, a supplier to the wine industry, recovered 9% average for the first six months of 2011.

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Testimonials

I just wanted to take the time to tell you how much I have appreciated working with you and everybody at Direct Recovery over the past years. Your company has gone above and beyond to fulfill our needs. An example of that would be the time when we switched our shipping carrier, and you created specialized reports to fit our needs. I also like the fact that no matter how trite my questions may be, they are always answered quickly and completely. I am happy to recommend your company to anyone that wants to be more efficient, and recover a substantial amount of shipping revenue.

Michelle Drake-Smith, Mountain Gear