UPS sued for overcharging (update)

In the interest of a fair and balanced carrier discussion, I’d be remiss if I didn’t follow up last week’s old FedEx news with some old news of a similar nature regarding UPS. In early 2014 I blogged about UPS being sued for overcharging. I never updated that blog entry with the results of the read more…

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FedEx residential surcharge overcharge lawsuit

Today, a needed reminder of old but highly relevant news. In 2011 FedEx was accused of systematically overcharging clients with bogus residential surcharges for packages going to commercial addresses. The ‘smoking gun’ in the case was an email from a FedEx executive, one Alan Elam, in an email made public in the lawsuit: “I have read more…

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Contract optimization and the status quo.

We speak often of our contract optimization services, but we stop short of providing details on the mechanics thereof. It’s both a trade secret and a “who you know” strategy that enables us to generate very substantial savings from our rate analysis and negotiation services, otherwise known as contract optimization. We’ll have to speak generally read more…

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Amazon’s Prime Air

We knew it would happen. Just not how and when. On Prime Day Amazon formally launched their air cargo service with a network of about 40 Boeing 767-300s. They offer supplemental shipping capacity to boost the services provided by UPS, FedEx, USPS, and some 20 others. Supplemental? For now, at least. With Amazon’s shipping costs read more…

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FedEx damage claims

Were your parcels on this FedEx truck? If so, we regret to inform you that all packages on board were destroyed in this St Louis incident. Thankfully the driver was fine, so back to the packages. If you’re a client of Direct-Recovery, using our FedEx loss and damage claims processing service, you barely give this read more…

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Amazon’s unmarked cargo vans

It’s old news that ecommerce continues to shake up the shipping world. Sunday afternoon an unmarked white van with a non-uniformed driver dropped an Amazon box at my door. Maybe the driver was following protocol, maybe not, but it confirmed what I already knew – Amazon uses just about any means possible to get packages read more…

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Autonomous shipping

Driverless cars may carry the media, but other driverless models may be just as transformational. There’s a Norwegian company testing a fully autonomous cargo ship. Sounds scary right? Here’s something scarier – a fully manned cargo ship collided with a fully manned naval destroyer just a few weeks ago, killing 9 sailors. How, exactly, does read more…

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What is Carrier Contract Optimization?

Whatever your particular forte, if it’s not transportation spend management, you’ll want to bring in the pros when negotiating your next carrier contract. FedEx and UPS contracts can be rather onerous to interpret. The language is mostly straight-forward, but the impact on your unique business is elusive. What they don’t show you is what you read more…

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Business Intelligence for Parcel Shippers

The story from Business Week, March 2009 was “Business Intelligence Software’s Time is Now“. ┬áThe writer tells of companies growing more creative in their use of data-mining tools to extract cost-cutting and revenue-enhancing operational solutions in the wake of recessionary economics. Interesting. But, from our perspective at least, not news. We assume every company wants read more…

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