FedEx – UPS General Rate Increases 2018

It’s that time of year. Again. FedEx and UPS post their rate increases late every year, and you wonder how to pass that rate increase on without losing your shirt or your customer base. Ever wondered how that general rate increase compares to the consumer price increase? I think you know, but here it is in read more…

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FedEx GSR Waiver – worth it?

If you ship with FedEx or UPS, at some point you will be approached with an offer to waive your right to claim refunds for service failures. The actual wording may be something like this: We can answer that. Part of our 30 day trial is a shipping analysis in which we identify exactly what you’re missing read more…

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UPS sued for overcharging (update)

In the interest of a fair and balanced carrier discussion, I’d be remiss if I didn’t follow up last week’s old FedEx news with some old news of a similar nature regarding UPS. In early 2014 I blogged about UPS being sued for overcharging. I never updated that blog entry with the results of the read more…

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FedEx residential surcharge overcharge lawsuit

Today, a needed reminder of old but highly relevant news. In 2011 FedEx was accused of systematically overcharging clients with bogus residential surcharges for packages going to commercial addresses. The ‘smoking gun’ in the case was an email from a FedEx executive, one Alan Elam, in an email made public in the lawsuit: “I have read more…

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Contract optimization and the status quo.

We speak often of our contract optimization services, but we stop short of providing details on the mechanics thereof. It’s both a trade secret and a “who you know” strategy that enables us to generate very substantial savings from our rate analysis and negotiation services, otherwise known as contract optimization. We’ll have to speak generally read more…

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Amazon’s Prime Air

We knew it would happen. Just not how and when. On Prime Day Amazon formally launched their air cargo service with a network of about 40 Boeing 767-300s. They offer supplemental shipping capacity to boost the services provided by UPS, FedEx, USPS, and some 20 others. Supplemental? For now, at least. With Amazon’s shipping costs read more…

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FedEx damage claims

Were your parcels on this FedEx truck? If so, we regret to inform you that all packages on board were destroyed in this St Louis incident. Thankfully the driver was fine, so back to the packages. If you’re a client of Direct-Recovery, using our FedEx loss and damage claims processing service, you barely give this read more…

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Amazon’s unmarked cargo vans

It’s old news that ecommerce continues to shake up the shipping world. Sunday afternoon an unmarked white van with a non-uniformed driver dropped an Amazon box at my door. Maybe the driver was following protocol, maybe not, but it confirmed what I already knew – Amazon uses just about any means possible to get packages read more…

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Autonomous shipping

Driverless cars may carry the media, but other driverless models may be just as transformational. There’s a Norwegian company testing a fully autonomous cargo ship. Sounds scary right? Here’s something scarier – a fully manned cargo ship collided with a fully manned naval destroyer just a few weeks ago, killing 9 sailors. How, exactly, does read more…

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