Loss and Damage Claims

Holiday season gets a bit crazy on the shipping front. With that seasonal volume bump, there’s also a bump in lost and damaged packages. It’s a pain for the customer, the shipper and, face it, the carrier as well. What to do about it? Processing loss and damage claims is a hassle. Doing it well read more…

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What is Carrier Contract Optimization?

Whatever your particular forte, if it’s not transportation spend management, you’ll want to bring in the pros when negotiating your next carrier contract. FedEx and UPS contracts can be rather onerous to interpret. The language is mostly straight-forward, but the impact on your unique business is elusive. What they don’t show you is what you read more…

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UPS Sued over Declared Value Charge

UPS again plays the role of Defendant this New Year in a class action lawsuit filed in the State of Michigan. One Steven Sitak of Michigan, and International Samaritan, a charitable organization serving the poor in Latin America, have filed a class action lawsuit against UPS with the help of the Complex Litigation Group LLC. The read more…

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Business Intelligence for Parcel Shippers

The story from Business Week, March 2009 was “Business Intelligence Software’s Time is Now“.  The writer tells of companies growing more creative in their use of data-mining tools to extract cost-cutting and revenue-enhancing operational solutions in the wake of recessionary economics. Interesting. But, from our perspective at least, not news. We assume every company wants read more…

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Shipping Audit Savings – True Confession

The question is reasonable and inevitable – “How much can I save with your shipping cost recovery services?” The answer may seem elusive coming from industry professionals, but it’s simply true – “Don’t know”. Yes, we have historical comparisons from ‘similar’ shippers, and estimates by carrier, but until we have the live data in the read more…

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FedEx Claims Roulette

True confession:  There’s an intriguing, speculative side to the world of freight auditing, because we never know what we’ll find. Though admittedly somewhere short of ‘Casino Royale’, it can be intriguing to dig into a client’s history to find they’ve spent too much for too little, and the net result surprises us all.

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Porsche v. Chevette – how good is your freight audit?

In business school we learned to focus on the core competency  and outsource the rest. Or, at the very least, outsource that which you’d prefer someone else do. In the overall scheme of ‘core competencies’, freight auditing ranks dead last for most companies. On the scale of necessary but painful experiences, parcel auditing ranks in the read more…

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Should I hire a consultant to negotiate my shipping contract?

Not necessarily. Freight consultants add value by applying industry insight to a company’s unique shipping profile in order to optimize carrier discounts throughout the negotiation process. Interpreting parcel carrier tariffs can be as daunting as navigating the tax code, so consultants play a role similar to that of tax accountants. Hiring a professional with an read more…

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What does a shipping audit cost?

Prompted by a recent conversation with a customer, it’s time to shed some light on our parcel audit pricing structure.  We consider it a simple gain-share model, but it can be a bit confusing. We deliver hard and soft cost savings to companies who ship with any major parcel carrier – FedEx, UPS, DHL, TNT, read more…

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