Loss and Damage Claims

Holiday season gets a bit crazy on the shipping front. With that seasonal volume bump, there’s also a bump in lost and damaged packages. It’s a pain for the customer, the shipper and, face it, the carrier as well. What to do about it? Processing loss and damage claims is a hassle. Doing it well read more…

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What is Carrier Contract Optimization?

Whatever your particular forte, if it’s not transportation spend management, you’ll want to bring in the pros when negotiating your next carrier contract. FedEx and UPS contracts can be rather onerous to interpret. The language is mostly straight-forward, but the impact on your unique business is elusive. What they don’t show you is what you read more…

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UPS Sued over Declared Value Charge

UPS again plays the role of Defendant this New Year in a class action lawsuit filed in the State of Michigan. One Steven Sitak of Michigan, and International Samaritan, a charitable organization serving the poor in Latin America, have filed a class action lawsuit against UPS with the help of the Complex Litigation Group LLC. The read more…

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On Sandy, Mugabe, and hyperinflation

Today is the 8th work anniversary of one of the most valuable, but least celebrated agents of Direct-Recovery. For many customers, she’s the eloquent voice of Direct-Recovery. Indeed, she speaks the Queen’s English, not that bastardized version to which most of us Americans have sunk over the past few hundred years. Not Sandy. Every consonant read more…

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Business Intelligence for Parcel Shippers

The story from Business Week, March 2009 was “Business Intelligence Software’s Time is Now“.  The writer tells of companies growing more creative in their use of data-mining tools to extract cost-cutting and revenue-enhancing operational solutions in the wake of recessionary economics. Interesting. But, from our perspective at least, not news. We assume every company wants read more…

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someTing special…

Really? In 2011 we partnered with a brilliant developer in Palo Alto who conceived of and built an intelligent platform to help companies optimize their cell phone expenses. It reduces cellular spend of our target customers by about 30%. Story and service are described here. Absolutely Brilliant concept. If the truth be told, however, in read more…

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Shipping Audit Savings – True Confession

The question is reasonable and inevitable – “How much can I save with your shipping cost recovery services?” The answer may seem elusive coming from industry professionals, but it’s simply true – “Don’t know”. Yes, we have historical comparisons from ‘similar’ shippers, and estimates by carrier, but until we have the live data in the read more…

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Wanted: Cost Control Consultants

Direct-Recovery identifies hard and soft cost transport savings for companies that ship with any major parcel shipper. ‘Hard’ savings are refunds due to late deliveries and billing errors, which are credited to the company’s carrier account. Our primary revenue stream is a split of these savings. ‘Soft cost’ savings are derived from operational changes the read more…

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FedEx Claims Roulette

True confession:  There’s an intriguing, speculative side to the world of freight auditing, because we never know what we’ll find. Though admittedly somewhere short of ‘Casino Royale’, it can be intriguing to dig into a client’s history to find they’ve spent too much for too little, and the net result surprises us all.

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